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Maximising Wireless Profit Program 2009

Churn Prevention Strategies VoIP: Market Development Impacts on MNOs December 2009 (39 pages) Delivering Super Customer Care to High Value Customers December 2009 (33 pages) Strategies to Extend (Prepay & Postpay) Mobile Customer Tenure December 2009 (25 pages) Point of Churn Best Practice April 2009 (41 pages) Fixed-Mobile Convergence Convergence in Multi-Play Networks June 2009 (27 pages) Corporate & SME Market Solutions Enterprise Mobile Data Solutions December 2009 (51 pages) Targeting & Distribution to the SOHO Segment July 2009 (40 pages) New Service & Revenue Opportunities Case Studies on Strategies for International & Roaming Call Revenue Growth November 2009 (31 pages) Mobile Broadband - Propositions, Pricing & Penetration Benchmarks October 2009 (37 pages) Assessing the Impact of SIM-only Service Propositions October 2009 (60 pages) Branding and Sponsorship: How to Differentiate in Global Mobile Markets October 2009 (53 pages) Outsourcing: The Answer to Margin Pressures on International Roaming? September 2009 (36 pages) Emerging HSPA Applications September 2009 (29 pages) Achieving Increased Profitability in Saturated Markets July 2009 (25 pages) Mobile Broadband - How Netbooks will Expand the Market July 2009 (34 pages) Mobile Money: Lessons from Emerging Markets June 2009 (37 pages) Mobile Broadband Strategies April 2009 (32 pages) Advertising via the Mobile Channel March 2009 (34 pages) Consumer Data Propositions March 2009 (30 pages) MNO Mobile Portal Strategies Update February 2009 (128 pages)

Maximising Prepay Cellular Profit Handset Advances: Meeting the Social Networking Needs of Prepay Customers November 2009 (31 pages) Identification & Assessment of Innovative Prepay Services August 2009 (37 pages) Tariffing Mobile Services for Profit Mobile Pricing Trends: International and SIM-only Packages June 2009  (Updated: 2nd July 2009) (28 pages) Best Practice in Acquisition, Spend & Loyalty Promotions May 2009 (33 pages) Review of Developments in the Mobile Messaging Market February 2009 (29 pages) Mobile Pricing Innovation in Africa & ME: Zain One Network February 2009 (28 pages) Benchmarks Key Performance Indicators 2009 - Cost of Acquisition September 2009 (16 pages) Key Performance Indicators 2009 - ARPU August 2009 (19 pages) Key Performance Indicators 2009 - Churn August 2009 (22 pages) Key Performance Indicators 2009 - EBITDA July 2009 (11 pages) MVNOs & Distribution Strategies Channel Rebalancing in Mobile Markets July 2009 (39 pages)